Refund & Returns Policy

Last Updated: 01-09-2025

At [yourwebsite name], customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions mentioned below.

1. Eligibility for Returns

  • Products can be returned within 7–14 days from the date of delivery.

  • To be eligible, the product must be:

    • Unused and in the same condition as delivered.

    • Packed in its original box/packaging with all accessories, manuals, and invoice.

  • Products showing signs of wear and tear, damage, or altered in any way will not be accepted.

2. Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened:

  • Contact lenses

  • Solutions and other eye-care liquids

  • Personalized or customized products

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be initiated to your original payment method (credit/debit card, UPI, net banking, wallet, etc.).

  • Refunds are typically processed within 7–10 business days after approval. Processing time may vary depending on your bank/payment provider.

4. Exchange Policy

  • Exchanges are allowed only for products of the same or higher value (difference in price to be borne by the customer).

  • Exchange requests are subject to product availability.

5. Order Cancellations

  • Orders can be cancelled only before dispatch.

  • Once the product is shipped, cancellation requests cannot be accepted.

  • If payment has already been made, the refund will be processed as per the Refund Process above.

6. Damaged or Defective Products

  • If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos/videos as proof.

  • We will arrange a free replacement or issue a refund, as per your preference.

7. How to Initiate a Return or Refund

To request a return, refund, or exchange, please contact us:

📍 
📧 Email: @gmail.com
📞 Phone: +91 

Please include your order ID, product details, and reason for return when contacting us.